Using the bank
How do I log in to the Internet Bank?
Logging in with Blue KEY
1. Enter the username provided in the bank's email into the "Username" field and click "Connect."
2. You will receive a push-notification on the screen of your smart device (phone or tablet), tap it, and the Blue KEY app will open.
3. Check if the identification code on the app's "Login" screen matches the identification code on the Internet Bank's login page. If the codes match, tap “Accept”.
4. The identification code will be confirmed automatically. If the identification codes do not match, tap “Cancel”.
Logging in with Digipass
1. Enter your username in the “User” field and click “Log in”.
2. Turn on your Digipass by holding down the OK button.
3. Enter your PIN code and press OK.
4. Select “1. Login” and press OK.
5. The caption "Response:" will appear on the Digipass screen, and a 9-character password will be displayed. Enter the 9-character password generated by Digipass in the "Digipass Code/Password" field and click the "Log in" button.
How to use eParaksts mobile in the Internet Bank?
What do you need to know to use eParaksts mobile?
- Your Internet Bank username
- PIN1 – to confirm your e-identity
- PIN2 – to confirm payments and other banking services via Internet Bank
Logging in with eParaksts mobile
1. Make sure that the latest updates have been installed for the eParaksts mobile app on your smartphone.
2. Enter your username in the “Username” field and click “Log in”.
3. You will receive a push notification on the screen of your smartphone, tap it, the eParaksts mobile app will open. If the push notification does not appear on the screen, open the eParaksts mobile app on your smartphone. For further receipt of push notifications, enable this function in the settings.
4. Check if the identification code on the app’s “Login” screen matches the identification code on the Internet Bank’s login page. If the identification codes match, tap the “Confirm” button and enter PIN1.
Signing with eParaksts mobile
1. Signing with eParaksts mobile is possible only if you have logged in to the Internet Bank using the eParaksts mobile app.
2. After creating a payment in the Internet Bank and clicking “Send”, you will receive a push notification on the screen of your smartphone. Tap it, and the eParaksts mobile app will open.
3. Check if the payment confirmation code on the app’s screen matches the Internet Bank’s code. If the codes match, tap the “Confirm” button and enter PIN2.
What if I have forgotten my PIN1 or PIN2?
Please refer to the respective section of the eParaksts website for an answer.
What to do if my phone number or email address has changed?
Please refer to the respective section of the eParaksts website for an answer.
How to transfer eParaksts mobile to a new device?
Please refer to the respective section of the eParaksts website for an answer.
How do I set up SMS notifications about transactions on my accounts?
Go to Settings → SMS notifications to apply for SMS notifications about payment card transactions, transactions made on payment card accounts and current accounts (incoming and outgoing payments, with an option to specify the minimum payment amount), and the available balance. Users can specify multiple phone numbers and choose which phone number will receive SMS notifications about transactions on a specific account.
How can I increase my transaction limit?
To change the daily limit for Internet Bank transactions, go to the Settings → Change the daily limit.
Where can I check my account statement and in what formats can I save it?
Go to the “Accounts, Cards” menu, select “Account Statement” to create an account statement that can be saved in various formats: PDF, CSV, ISO 20022, FiDaViSta.
Where can I find out how much I have to pay for the credit limit used?
In the “Loans” menu, in the “Credit limit information” section displays the minimum payment amount, interest, and the total amount due.
How do I sign a payment using an authentication tool?
Sign with Blue KEY
After creating a payment in the Internet Bank and clicking “Send”, a push notification will be sent to your smart device (phone or tablet). Click on this notification to confirm the method of sending the payment: using a PIN code, password, or fingerprint.
Sign with Digipass
1. To receive a code for signing payments up to EUR 500, select the Login function on Digipass.
2. To receive a code for signing payments above EUR 500, select the Signature function on Digipass, enter the payment amount and the last 9 digits of the recipient’s account number.
Where can I find out if I have any outstanding commissions for the Bank services received?
Go to the “Accounts, Cards” menu, and select the “Outstanding commissions” section.
What is my voice password?
You can find the voice password in the “Information” menu, in the “Passwords” section.
Where can I get the Pricelist for Bank services?
You can find the Pricelist for all services of the Bank in the “Information” menu of the Internet Bank.
Where can I send a message to the Bank via Internet Bank?
To send a message to the Bank, go to the Messages section and select a topic of interest.
How do I enable push notifications?
In your smartphone settings, enable mobile notifications (push notifications). Then, in the BluOr mobile app, go to Settings and specify the accounts and cards for which you would like to receive push notifications.
How do I download the BluOr Bank app?
To download the BluOr Bank app, visit Google Play or App Store on your smartphone and search for "BluOr".
