Frequently Asked Questions

Logging in with Blue KEY

1. Enter the username provided in the bank's email into the "Username" field and click "Connect."
2. You will receive a push-notification on the screen of your smart device (phone or tablet), tap it, and the Blue KEY app will open.
3. Check if the identification code on the app's "Login" screen matches the identification code on the Internet Bank's login page. If the codes match, tap “Accept”.
4. The identification code will be confirmed automatically. If the identification codes do not match, tap “Cancel”.

Logging in with Digipass

1. Enter your username in the “User” field and click “Log in”.
2. Turn on your Digipass by holding down the OK button.
3. Enter your PIN code and press OK.
4. Select “1. Login” and press OK.
5. The caption "Response:" will appear on the Digipass screen, and a 9-character password will be displayed. Enter the 9-character password generated by Digipass in the "Digipass Code/Password" field and click the "Log in" button.

What do you need to know to use eParaksts mobile?

- Your Internet Bank username
- PIN1 – to confirm your e-identity
- PIN2 – to confirm payments and other banking services via Internet Bank

Logging in with eParaksts mobile

1. Make sure that the latest updates have been installed for the eParaksts mobile app on your smartphone.

2. Enter your username in the “Username” field and click “Log in”.

3. You will receive a push notification on the screen of your smartphone, tap it, the eParaksts mobile app will open. If the push notification does not appear on the screen, open the eParaksts mobile app on your smartphone. For further receipt of push notifications, enable this function in the settings.

4. Check if the identification code on the app’s “Login” screen matches the identification code on the Internet Bank’s login page. If the identification codes match, tap the “Confirm” button and enter PIN1.

Signing with eParaksts mobile

1. Signing with eParaksts mobile is possible only if you have logged in to the Internet Bank using the eParaksts mobile app.

2. After creating a payment in the Internet Bank and clicking “Send”, you will receive a push notification on the screen of your smartphone. Tap it, and the eParaksts mobile app will open.

3. Check if the payment confirmation code on the app’s screen matches the Internet Bank’s code. If the codes match, tap the “Confirm” button and enter PIN2.

What if I have forgotten my PIN1 or PIN2?

Please refer to the respective section of the eParaksts website for an answer.

What to do if my phone number or email address has changed?

Please refer to the respective section of the eParaksts website for an answer.

How to transfer eParaksts mobile to a new device?

Please refer to the respective section of the eParaksts website for an answer.

Go to Settings → SMS notifications to apply for SMS notifications about payment card transactions, transactions made on payment card accounts and current accounts (incoming and outgoing payments, with an option to specify the minimum payment amount), and the available balance. Users can specify multiple phone numbers and choose which phone number will receive SMS notifications about transactions on a specific account.

To change the daily limit for Internet Bank transactions, go to the Settings → Change the daily limit.

Go to the “Accounts, Cards” menu, select “Account Statement” to create an account statement that can be saved in various formats: PDF, CSV, ISO 20022, FiDaViSta.

In the “Loans” menu, in the “Credit limit information” section displays the minimum payment amount, interest, and the total amount due.

Sign with Blue KEY

After creating a payment in the Internet Bank and clicking “Send”, a push notification will be sent to your smart device (phone or tablet). Click on this notification to confirm the method of sending the payment: using a PIN code, password, or fingerprint.

Sign with Digipass

1. To receive a code for signing payments up to EUR 500, select the Login function on Digipass.

2. To receive a code for signing payments above EUR 500, select the Signature function on Digipass, enter the payment amount and the last 9 digits of the recipient’s account number.

Go to the “Accounts, Cards” menu, and select the “Outstanding commissions” section.

You can find the voice password in the “Information” menu, in the “Passwords” section.

You can find the Pricelist for all services of the Bank in the “Information” menu of the Internet Bank.

To send a message to the Bank, go to the Messages section and select a topic of interest.

In your smartphone settings, enable mobile notifications (push notifications). Then, in the BluOr mobile app, go to Settings and specify the accounts and cards for which you would like to receive push notifications.

Payment Import is designed for importing payments into the internet banking system.

➀ - To navigate to the import feature, expand the "Payments" section in the side menu and go to "Payment Import."

In the internet banking system, you can import files in the following formats: *.csv; FiDAViSta, 1C, ISO 20022.

For detailed instructions on payment import, you can download the user manual of the internet banking system (page 22 - section 2.6.7).

➀ - If a payment cannot be imported, by clicking on the "Errors" button, you can view a list of errors detected in the payment.

➁ - The list of errors is displayed in a separate window and provides information about the errors found in the file. Click "OK" or "X" to close the window.

➀ - You can perform a partial import of the file by clicking the "Save" button. Successfully processed payments will be imported into the internet banking system, and you can view them with the status "New" in the "Customer Transactions/For Signature" menu.

➁ - You can cancel the import of the file by clicking the "Return to Start" button.

To import a file in 1C format in the internet banking system, follow these steps:

➀ - In the payment import screen, select "1C" as the "Import File Format" value.

➁ - Choose the desired file encoding in the "File Encoding" field.

➂ - Click the "Add" button and select the 1C format file, which will be automatically uploaded.

➃ - Click the "Next" button.

➄ - A screen will open displaying the number of successfully and unsuccessfully processed payments for import.

➅ - If all payments are processed successfully, click the "Save" button. The file with the payments will be imported into the internet banking system, and you can view the payments in the "Customer Transactions/For Signature" menu with the status "New."

➆ - The customer can cancel the import of the file by clicking the "Return to Start" button.

To import a file in FiDAViSta format in the internet banking system, follow these steps:

➀ - In the payment import screen, select "FiDAViSta" as the "Import File Format" value.

➁ - Click the "Add" button and select the FiDAViSta format file, which will be automatically uploaded.

➂ - Click the "Next" button.

➃ - A screen will open displaying the number of successfully and unsuccessfully processed payments for import.

➄ - If all payments are processed successfully, click the "Save" button. The file with the payments will be imported into the internet banking system, and you can view the payments in the "Customer Transactions/For Signature" menu with the status "New."

➅ - You can cancel the import of the file by clicking the "Return to Start" button.

To import a file in ISO 2022 format in the internet banking system, follow these steps:

➀ - In the payment import screen, select "ISO 20022" as the "Import File Format" value.

➁ - Click the "Add" button and select the ISO 20022 format file, which will be automatically uploaded.

➂ - Click the "Next" button.

➃ - A screen will open displaying the number of successfully and unsuccessfully processed payments for import.

➄ - If all payments are processed successfully, click the "Save" button. The file with the payments will be imported into the internet banking system, and you can view the payments in the "Customer Transactions/For Signature" menu with the status "New."

➅ - You can cancel the import of the file by clicking the "Return to Start" button.

To import a file in CSV format in the internet banking system, follow these steps:

➀ - In the payment import screen, select "CSV" as the "Import File Format" value.

➁ - Click the "Add" button and select the CSV format file, which will be automatically uploaded.

➂ - Choose the desired file encoding in the "File Encoding" field.

➃ - By default, the comma (",") is set as the field delimiter, which separates the payment fields in the file. You can change this value.

➄ - By default, quotation marks are set as the text field qualifier, indicating that the values of text fields are enclosed in quotation marks. You can change this value.

➅ - Click the "Next" button.

➆ - A screen will open displaying the number of successfully and unsuccessfully processed payments for import.

➇ - If all payments are processed successfully, click the "Save" button. The file with the payments will be imported into the internet banking system, and you can view the payments in the "Customer Transactions/For Signature" menu with the status "New."

➈ - You can cancel the import of the file by clicking the "Return to Start" button.

For detailed instructions on importing a file in CSV format, you can download the user manual of the internet banking system (page 23 - section 2.6.7.3).

Specify the fields required for import.

➀ - Depending on the payment type, fields that must be filled in for import are marked with an asterisk (*), indicating that the field should not be empty for a specific payment type. The field should contain the corresponding value.

➁ - If a specific field is optional for the payment type (there is no asterisk next to the field in the respective column), but the last column is marked with a gray checkmark that cannot be removed, then the specified field should be present in the imported file, but the field value can be empty.

➂ - To import optional fields, they should be marked with a checkmark in the last column. If an optional field is absent in the imported file, it does not need to be marked with a checkmark.

Click the "Save" button to save all the set parameters of the imported file.

For detailed descriptions of the table fields, you can download the user manual of the internet banking system (page 25 - section 5.4).

Specify the required fields for import.

To indicate the position number of each payment instruction field in the import file row, click on the field and move it using the mouse to the desired position.

The format of the imported payment file for a single payment instruction (one row according to the parameters specified in the file field table).

Example: "1", "EUR", "10.15", "15.09.2017", "LVXXCBBRXXXXXXXXXXXXX", "SIA Company", "LVXXCBBRXXXXXXXXXXXXX", "LV", "Brīvības iela 98-23 Latvia", "939984", "BluOr Bank AS", "CBBRLV22", "LV", "O", "Info recipient", "379"

Each row in the payment import file corresponds to a single payment instruction.

Click the "Save" button to save all the set parameters of the imported file.

➀ - In the "Enumeration Type" section, the urgency of the payment is specified, which can be changed in the corresponding fields in the "Value in File" column if the urgency values in the import file differ from the default values: Standard - "O"; Urgent - "U"; Express - "E".

Click the "Save" button to save all the set parameters of the imported file.

➀ - In the "Payer of Commission" section, the payment codes for commissions are specified, which can be changed in the corresponding fields in the "Value in File" column.

Click the "Save" button to save all the set parameters of the imported file.

➀ - In the section, several date format templates are available, which can be selected by clicking on the corresponding template.

➁ - The selected template will appear in the "Date Format" field.

Click the "Save" button to save all the set parameters of the imported file.