To make payment processes more efficient, BluOr Bank has decided to switch to the Visa payment system, which is why the bank's payment card offering will change. Starting from January 2025, all existing BluOr Bank Mastercard holders will have their cards automatically replaced with Visa cards.

Existing clients do not need to order a new Visa card. Starting from January 2025, new Visa cards will automatically be issued and gradually sent to the address you have provided in the online banking system.

No, the new Visa card will follow the terms and fees of your current Mastercard.

In the initial period, Visa cards will temporarily not support cash deposits or PIN code changes at BluOr Bank ATMs. BluOr Bank will provide updates on the availability of these services. Clients can deposit cash at the BluOr Bank Customer Service Center's cashier.

For all existing BluOr Bank clients, the new Visa card will be issued free of charge.

Starting in January 2025, a new card will be sent to you, and the bank will simultaneously open a new card account linked to your new Visa card. Clients do not need to open a new card account or apply separately for the Visa card.

If a client has issued multiple supplementary cards, all active Mastercard supplementary cards will be replaced with Visa cards and sent to the customer's authorised person at the address provided by the customer in internetbank.

In the event of card loss or theft, please inform the bank immediately. You can block your card in the following ways:

- Via internet banking or the mobile app

- By calling the bank's helpline at +371 67031333 (weekdays from 9.00 AM to 6.00 PM)

- If you have a Mastercard, call the Worldline Latvia customer service center at +371 67092555 (outside the bank's working hours, on weekends, and public holidays)

- If you have a Visa card, outside the bank's working hours, on weekends, and public holidays, call the Nets Estonia customer service center at +372 6711444 (service available in English)

- By visiting the bank's Customer Service Center at Jēkaba iela 2, Riga (weekdays from 9.00 AM to 6.00 PM)

After blocking the card, you can order a new one via internet banking or at the bank's Customer service center.

Only the person whose name is printed on the card is authorized to use it.

The cardholder must memorize their PIN code and should not store it on any data carriers or mobile phones.

Always check the amount being charged to your card before approving a transaction.

For online purchases, use only secure online stores or service providers.

If the PIN code is entered incorrectly three times during a transaction, the card will be blocked for security reasons. To unblock the card, visit any ATM and enter the correct PIN code (e.g., by checking your account balance or withdrawing cash).

Each time a card is replaced, renewed, or issued as a new card, a new PIN code is provided. You can change your PIN code at BluOr Bank ATMs:

- Insert the card into the ATM and select the "Change PIN Code" function.

- Enter the current PIN code.

- Choose a new PIN code.

- Re-enter the new PIN code to confirm.